1. Acceptance of general terms & conditions

By making a booking the client agrees to be bound by the Neptune Safaris General Terms and Conditions and the use of information in accordance to the Neptune Safaris Privacy Policy on behalf of all persons detailed on the booking.

2. Payments

All reservations must be guaranteed by a valid credit card. A booking is only made upon receipt of a 50% deposit of the total invoice amount (or full payment if the booking is made within 45 days prior to departure). A credit card authorization form will be sent at the moment of confirmation. Failure to provide a valid credit card will result in automatic cancellation of the reservation.

Neptune Safaris must receive full and final payment of the balance no later than 45 days prior to the arrival date. If this balance isn’t received in full and on time, Neptune Safaris reserves the right to treat the booking as cancelled by the client in which case the cancellation charges set out below in clause 3 become payable. All travel documents (hotel vouchers, domestic flight tickets…) will only be provided once the full and final payment is received by Neptune Safaris. 

3. Cancellation Charges:

When a confirmed booking is cancelled by the client’s side, Neptune Safaris must be notified as soon as possible. Since Neptune Safaris incurs costs in cancelling the corresponding arrangements, the client will have to pay the cancellation charges as follows:

Between 90 days and 45 days prior to the arrival date: 50% of the value of the reservation

Cancellation within 45 days or in case of a no-show: 100% of the value of the reservation

Cancellation charges will be deducted from any monies already paid by the client.

4. Domestic Flights

The domestic flights require the passenger names on the ticket exactly match the passport used to travel. Failure to provide proper documentation will prevent the passenger from boarding. It is the responsibility of the client to check all names carefully upon reservation and to check the tickets immediately on receipt to ensure all names are correct. Neptune Safaris will not be liable for any errors. All necessary adjustments of errors resulting in extra costs will be at the client’s own account.

All flight bookings are subject to the booking conditions and cancellation provisions of the relevant supplier.

5. Travel documents

It is the client’s responsibility to check and fulfill all passport, visa, vaccination and immigration requirements. Neptune Safaris takes no responsibility for passports, visa’s or travel documentation.

6. Travel insurance

All clients must be covered by adequate comprehensive travel and medical insurance for the duration of the trip with Neptune Safaris. If the client chooses to travel without adequate insurance cover, Neptune Safaris will not be liable for any losses arising, in respect of which insurance cover would have been available.

7. Changing a booking

If a client wishes to change any part of the booking after the confirmation invoice has been issued, Neptune Safaris must be informed as soon as possible. Neptune Safaris will do the utmost to assist, but can’t guarantee to meet the requested change. All changes will be subject to payment of an administration fee of $50 per change, as well as any costs and charges arising making this change.

8. Alternatives

Neptune Safaris reserves the right to alter or substitute routes, refreshments, meals, accommodation, itineraries, services, vehicles and/or arrangements should conditions necessitate. The client will be informed in such instances and substitutes of equal value will be offered wherever possible.

9. Delay/ late arrival

Neptune Safaris is not liable for any flight delays. In the case of major delays, Neptune Safaris is to be notified immediately. If needed, assistance will be offered but any additional costs arising due to the flight delay are at the client’s own account. Any claim concerning the flights should be made directly to the airline company.

A delay or cancellation of any flight does not entitle the client to cancel any other arrangements even where those arrangements have been made in conjunction with the flight.

Neptune Safaris cannot refund the cost of any unused travel arrangements.

10. Cancellations during the holiday

Neptune Safaris cannot refund the cost of any unused travel arrangements e.g. when the client returns home early. Depending on the circumstances, the travel insurance may offer cover for curtailment. Any claim should be made directly with the insurance company.

11. Accuracy

Neptune Safaris endeavors to ensure all the information and prices on the website is accurate. However, Neptune Safaris reserves the right to correct prices and other details in case of occasionally changes and errors.

12. Liability & Responsibility

Neptune Safaris is not liable for any loss, damage or expense of any nature whatsoever suffered by the traveler arising from the loss of or any damage to any property.

13. Extra person

In the case a third person or 1 (or 2) child(ren) are booked in the room, 1 (or 2) rollaway bed(s) will be provided in the double room.

14. Force Majeure

Neptune Safaris will not be liable nor pay any compensation for any events of force majeure. These events can include, but are not limited to the act of any government or other national or local authority, natural disaster and adverse weather conditions, threat of war, terrorist activity, epidemics and all similar events outside the control of Neptune Safaris.

15. Special requests

Any special requests must be advised at the time of booking. Whilst Neptune Safaris will try to arrange all reasonable special requests, this cannot be guaranteed. Neptune Safaris does not accept bookings that are conditional upon any special request being met.

16. Complaints

Neptune Safaris makes every effort to ensure all holiday arrangements run smoothly. If a client does have a problem during the holiday, (s)he needs to inform the hotel immediately. If the problem cannot be resolved, the client must contact sales@neptunesafaris.com. Neptune Safaris will endeavor to put things right.

If the client wishes to complain further, a formal complaint giving the booking reference and all relevant information must be send at our office within 28 days of the end of the stay.

In order to receive a refund, if applicable, guest must request and receive a cancellation confirmation number.